Shifts

Your manager uses a bot for shifts

Here's what that means for you, in one minute.

What is it?

A bot (not a person) your manager uses for shifts. When someone can't come in, it texts people who could cover and asks yes or no. Your manager sets the rules and sees every change.

What can I text it?

"Can't come in today", "Can someone take my Saturday?", "Can I have Friday off?", "When do I work?". Write it like you'd text a coworker.

When does it text me?

Only after you join your team and confirm your mobile with the code it texts you. Then: when a shift you could cover is open, when your manager says OK to something you asked, and your shifts if your manager sends the week.

How do I stop it?

Text STOP. It stops right away, on every team it texts you for. Text START to turn it back on. Your shifts don't change either way.

Does it ask why I'm off?

No. Saying you can't come in is enough. Coworkers it asks to cover see whose shift it is, the day, the hours and the role. Never the reason.

What does it keep?

Your name, role, photo if you add one, mobile if you give it, your shifts, the hours you clock in and out, and your messages with the bot. Your manager can see those messages in their app. Our copy of the messages is deleted after 90 days. Coworkers see your first name and last initial, photo, role and shifts, never your number. Nothing is sold, and there are no ads in any text.

Who else handles it?

Texts go through Twilio, WhatsApp messages through Meta, and both keep their own logs. Anthropic's Claude reads a message (with your first name) to understand it. To fix its mistakes, our daily review reads conversations with it, AI first and the HeyEugene team when needed. If you tell it something in the app isn't working, we keep that message to fix it, and your manager isn't alerted. Everything is stored with Supabase and Railway. Some of them are in the US.

I want my data gone

In the shifts app, open your profile and tap Delete my profile. Your phone number, your messages with the bot and your comments on Team posts are deleted, and your waiting requests are closed. Your hours stay with the café, because it must keep pay records. You can also write to eugene@heyeugene.ca, the small team in Gibsons, BC that runs the bot for your manager, and we delete it. Your manager can also take you off the team, which stops the texts.